Effective Date: August 28, 2025
For purposes of these Terms and Conditions (“Terms”), the following definitions apply:
1.1 “Company”: Moovn Technologies LLC, doing business as Moovn or Moovn RUSH, including its officers, directors, employees, agents, contractors, affiliates, subsidiaries, successors, and assigns.
1.2 “Customer”: Any individual or entity that tenders a Package to the Company for delivery, including owners, shippers, consignees, or any party with an interest in the shipment.
1.3 “Package”: Any parcel, box, envelope, or container tendered for delivery, regardless of size, weight, or content.
1.4 “Proof of Delivery (POD)”: The Company’s record (electronic, photographic, or signature capture) evidencing delivery completion.
1.5 “Shipping Label”: A Company-issued or Company-approved label containing a unique tracking number, recipient details, and required barcodes.
1.6 “Services”: All package pick-up, transportation, tracking, delivery, and ancillary activities performed by the Company.
2.1 Use of Services constitutes express acceptance of these Terms.
2.2 These Terms supersede all prior agreements unless expressly set forth in a written contract signed by an authorized Company representative.
3.1 Services are limited to areas served by the Company.
3.2 Delivery timelines are estimates only unless guaranteed in a separate written “Guaranteed Service” agreement.
3.3 The Company reserves the right to refuse or suspend service, without liability, for Packages that are:
Improperly packaged or labeled;
Containing prohibited or restricted goods;
Tendered in violation of law;
From Customers with unpaid balances or violations of these Terms.
4.1 Submission: Shipments must be booked via the Company’s API, website, or mobile app.
4.2 Pricing: Each booking covers one (1) Package only. Additional Packages or excess weight incur automatic charges.
4.3 Labeling: Packages without a valid Shipping Label will not be processed.
4.4 Packaging: Customers are solely responsible for ensuring Packages are adequately prepared to withstand normal handling and transport.
4.5 Inspection: The Company may inspect any Package without notice for security or compliance purposes.
5.1 The Company will make commercially reasonable efforts to deliver within estimated timeframes.
5.2 If a delivery location poses security, theft, or safety risks, the driver may refuse or halt delivery. Such Packages will be returned to sender at Customer’s expense.
5.3 If no recipient is available, the Company may:
Leave the Package at the address;
Hold for pickup; or
Return to sender (with applicable fees).
6.1 Except where expressly guaranteed in writing, delivery times are not guaranteed.
6.2 The Company’s maximum liability is the lesser of:
The shipping charges paid; or
$100 per Package, unless declared value coverage was purchased.
6.3 The Company is not liable for indirect, incidental, or consequential damages, including lost profits or business interruption.
6.4 The Customer’s sole remedy for service failure is either:
Refund of shipping charges; or
Re-performance of the delivery service.
7.1 The Customer shall not ship items prohibited by law or the Company, including but not limited to hazardous materials, weapons, currency, perishable goods, live animals, or illegal substances.
7.2 The Company may seize, destroy, or surrender prohibited items to law enforcement without liability.
8.1 Payment: Full payment is required at booking.
8.2 Mileage Pricing:
Standard pricing covers up to 15 miles from the order origin.
Distances beyond 15 miles incur a $2.50/mile surcharge, up to a 30-mile maximum service distance.
Distances beyond 30 miles are not serviced unless separately contracted in writing.
8.3 Additional Charges: Customers authorize the Company to charge for:
Mileage surcharges;
Extra weight or Packages;
Failed delivery/return fees;
Taxes and regulatory fees.
8.4 Finality: Mileage and charge calculations by the Company’s system are final and binding.
9.1 Cancellations are only eligible for refunds if made prior to driver dispatch.
9.2 Refunds are limited to qualifying cancellations or under the Service Guarantee.
The Customer shall indemnify and hold harmless the Company against all claims, damages, or expenses arising from:
Breach of these Terms;
Tender of prohibited items;
Misrepresentation of contents or value;
Third-party claims related to delivery in accordance with Customer instructions.
The Company is not liable for delays or losses caused by events beyond its control, including natural disasters, labor disputes, cyberattacks, traffic accidents, terrorism, or government actions.
The Company processes Customer data in compliance with applicable law and its posted Privacy Policy (www.moovn.com/privacy ).
The Company may amend these Terms at any time by posting updates online. Continued use of Services constitutes acceptance of changes.
These Terms are governed by the laws of the State of Washington. Any disputes shall be brought exclusively in state or federal courts in King County, Washington.
If any provision is found unenforceable, the remainder shall remain in full force.
These Terms and related written agreements constitute the entire agreement between the Company and Customer.
17.1 Claims must be submitted in writing within 7 calendar days of delivery (or scheduled delivery date). Failure to file timely constitutes waiver.
17.2 Claims must include tracking number, description, proof of value, and evidence (e.g., photos).
17.3 The Company may inspect damaged goods before approval.
17.4 Claims will be resolved by refund or credit, up to applicable liability limits.
17.5 The Company’s claim determination is final and binding.
18.1 Company Termination: The Company may terminate or suspend Services for any Customer by providing thirty (30) days prior written notice. However, the Company reserves the right to terminate immediately and without notice if:
The Customer materially breaches these Terms;
Payment is not received when due;
Shipments contain prohibited or illegal items;
Continuation of service creates risk to the Company, its personnel, or its operations.
18.2 Customer Termination: The Customer may terminate Services by providing the Company with thirty (30) days prior written notice. Termination does not release the Customer from obligations for shipments already tendered or fees already incurred.
18.3 Effect of Termination: Upon termination, all outstanding charges become immediately due and payable. Sections relating to liability, indemnification, governing law, and claims shall survive termination.
Moovn Package Delivery Terms of Service and Policy was last updated on August 28th, 2025.
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