Package Delivery Terms of Service and Policy

1. Definitions

• Company: Moovn Technologies DBA Moovn or Moovn RUSH, the provider of package delivery services.
• Customer: Any individual, business, or entity utilizing the services of the Company for package delivery.
• Package: Any item(s) entrusted to the Company for delivery to a specified destination.

2. Service Agreement

By utilizing the services provided by the Company, the Customer agrees to adhere to the following terms and conditions.

3. Service Description

• The Company provides package delivery services from the Customer’s specified origin to designated destinations.
• Delivery times may vary based on factors including but not limited to distance, weather conditions, and logistical considerations.

4. Booking and Confirmation

• Packages must be properly labeled and securely packaged by the Customer prior to collection by the Company.
• Booking confirmation is subject to the availability of delivery slots and adherence to pickup schedules.

5. Liability and Insurance

• The Company assumes liability for packages only while they are in the possession of Company personnel.

• The Company, afflilates and subsidiaries will not be held liable for any packages missing, stolen or damaged once Proof of Delivery is ascertained or confirmed.
• Customers are advised to insure valuable or fragile items, as the Company's liability is limited to the cost of the delivery service booked.

6. Prohibited Items

• The Customer agrees not to ship prohibited items as outlined by local, state, and federal laws, including hazardous materials, illegal substances, and perishable goods.

7. Delivery Attempts

• The Company will make reasonable efforts to deliver packages within the agreed-upon timeframe.
• If unsuccessful after reasonable attempts, the Company may hold the package for pickup or arrange for re-delivery at the Customer’s expense.

8. Payment Terms

• Payment for services is due upon booking or as otherwise agreed between the Customer and the Company.
• Additional charges may apply for services such as expedited delivery, special handling, or customs clearance.

9. Cancellations and Refunds

• Cancellations must be made within a specified timeframe to qualify for a refund, subject to cancellation fees.
• Refunds are issued based on the original payment method and may take a reasonable amount of time to process.

10. Force Majeure

• The Company shall not be liable for delays or failures in performance caused by circumstances beyond its control, including but not limited to acts of nature, theft, road accidents, strikes, or governmental actions.

11. Privacy Policy

• The Company respects the privacy of its Customers and handles personal information in accordance with applicable privacy laws and its Privacy Policy.

12. Amendments

• The Company reserves the right to amend these terms and conditions at any time. Customers will be notified of any changes via email or through the Company’s website.

13. Governing Law

• These terms and conditions shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.

14. Acknowlegement of Terms

• By booking a package delivery service with the Company, the Customer acknowledges that they have read, understood, and agree to abide by these terms and conditions.

15. Contact Information

• For legal questions or concerns regarding these terms and conditions, please contact Moovn Technologies Legal Team at legal@moovn.com.
• If you have any questions or concerns about anything specified within this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.

 

Moovn Package Delivery Terms of Service and Policy was last updated on JUNE 28th, 2024.

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